Refund policy

We want you to enjoy your purchase! If something isn’t right, please contact us at info@gardenoutsidethebox.com so we have the opportunity to help.

Returns

We accept eligible return requests within 15 days of delivery.

Items must be in the same condition you received them and in their original packaging. A receipt or proof of purchase is required. Certain items are excluded, as outlined below.

To request a return, email info@gardenoutsidethebox.com. Once approved, we’ll provide instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

Customers are responsible for return shipping costs for items returned due to a change of mind or preference. If we provide a return shipping label, its cost will be deducted from your refund. If you purchase your own return postage, no additional return shipping charge will be deducted.

Damaged, Defective, Incorrect or Missing Items

Please inspect your order upon arrival. Contact us within 24 hours of delivery if an item is damaged, defective, incorrect or missing.

Include your order number, a description of the issue, and clear photos of the item and packaging. We’ll review the issue and work with you on an appropriate resolution. Please contact us before returning an affected item so we can arrange any necessary return shipping.

Exceptions & Nonreturnable Items

Perishable Products
Bulbs, tubers, bare-root plants and worms are nonreturnable. Please report any delivery concerns using the guidelines below.

Seeds
We cannot accept returns of seeds that have been planted. Germination depends on growing conditions and care. If you believe your seeds are defective, please contact us with the item number printed on the front of the seed packet, usually beginning with “J” or “F,” so we can investigate and arrange germination testing.

Bulbs, Tubers & Bare-Root Plants
Please report any concerns within 24 hours of delivery, before planting, and include clear photos showing their condition upon arrival.

Worms — Live Arrival Guarantee
We guarantee live arrival. If your worms arrive deceased, please contact us at info@gardenoutsidethebox.com within 24 hours of delivery, with your order number and photos taken upon receipt. Once verified, we’ll arrange a replacement shipment at no additional charge.

Sale Items & Gift Cards
Sale items and gift cards are nonreturnable.

Exchanges

To exchange an eligible item, request a return using the instructions above and place a separate order for the item you would like.

Refunds

We’ll notify you after receiving and inspecting your return and confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method. If we supplied a return shipping label, the label cost will be deducted from your refund.

Please allow additional time for your bank or credit card company to process and post the refund.